SHIPPING & REFUNDS
After placing your order, our e-commerce team will package it with care and ensure your items leave our Florida studio within 3-5 business days. Gift notes are available upon request - just leave a note at checkout.
Once shipped, continental domestic orders may take 2-5 business days to arrive, depending on location. AK, HI and outlying territories may take longer. Ship time does not include in-studio processing. Please note: USPS does NOT guarantee shipping times and therefore may arrive later than 5 business days.
International packages are shipped via USPS First Class International or USPS Priority Mail International. Rates are calculated by country and typically take 1-3 weeks to arrive.
International shipping cost does not include any additional import fees to which international shipments may be subject, including customs, duties or fees calculated by country. Unfortunately we have no control over this and the customer is responsible for paying any and all custom duties and import fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.
Once a package is picked up by our carrier, the shipping/delivery status is no longer within our control; we are unable to replace missing or stolen packages. Unfortunately, we cannot accept returns on gift cards.
We get it - trying scents online is tough, that's why we have a 100% satisfaction policy. If you aren't happy with your purchase, please reach out to the Customer Care team at firstname.lastname@example.org and we'll help get the process started. As a growing small business, we aren't currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge.
Exchanges or returns must be made within 30 days of delivery and require proof of purchase (ie: your Malicious Mermaid order number, order confirmation email or store receipt). Refunds cover the cost of the item returned and do not include shipping fees.
We are currently unable to offer exchanges on international orders. We apologize for the inconvenience. If you'd like to return your order for a refund, please note that shipping costs for international returns are the customer's responsibility. Shipping costs are not included in refunds for return orders.
If there's one thing we know, it's that you can never have too much Snarky Mermaid. If you'd prefer store credit instead of a refund, let us know and we'd be happy to help. Store credit is issued for the amount of the product and does not include shipping fees.
Still need a hand or have additional questions? We're just and email away at email@example.com and will respond to your message within 24 business hours.
For additional information on soy candles, orders and customer care, check out our FAQ page.